Shipping Policy

Shipping Area:  USA (50 States) ONLY

We ship only to physical addresses in the USA. We do NOT ship to any of the following.

• PO Boxes, APO, DPO or FPO addresses
• USPS Mail Box, FedEx Mail Box, any other type of public Mail Box
• International courier or transportation/shipping centers in the USA including
e.g., NewYorkMailBox.com

Shipping Carrier:

FedEx/USPS

Shipping Method:

At Japan Supplement, we use FedEx/USPS shipping carriers and require a signature from the recipient if the order is more than $100 to avoid delivery loss.
We DO NOT send it to any international courier or transportation/shipping centers in the USA.

Order and Shipment processing:

Our business hours are Monday - Friday Pacific Standard Time (excluding U.S. federal holidays) and the order cut off time for same-day processing is 12 p.m. (PST)

Any order received after 12 p.m. (PST) will roll over to the next business day for processing.

Please allow at least 1 to 2 business days for us to process your order.

If you request to change the shipment address during the shipping process, there will be an additional $15 fee apply to your account

According to the California laws, local sales tax will be applied to orders shipped to any California residential address.

To avoid any complications with your delivery, please confirm Shipping Information and address are complete and accurate deliverable, and complete (Suite number, Apt number, Room number, Zip code, etc.) when submitting your order.

Billing Time

Credit card funds authorized for the purchase will be captured only when your order ships from our warehouse.  Orders typically ship within 1-2 business days from the time they are received.

Shipment Tracking

A shipment notification, including tracking information will be sent to your email address when your order is processed and leaves our facility.

Shipment Delays

At Japan Supplement, we try our best to shorten processing and shipment times.  Occasional delays may occur when ordered items are on backorder or out of stock.  We are not responsible for delivery delays due to weather, insufficient address info, holidays, and/or carrier complications.

Unsuccessful Delivery

Japan Supplement is not liable for any loss caused by the customer providing inaccurate address or shipping information. It is the customer's responsibility to provide a correct and accurate shipping address and information. Any charges or losses incurred by Japan Supplement in the process of re-routing or making an address correction will be the responsibility of the customer.
Japan Supplement will make every attempt to contact the customer in advance to avoid additional shipping charges if possible. Please be sure to receive and sign for the package to avoid any loss of products. If delivery is attempted and the driver is unable to deliver the package, the shipping company will return the package to Japan Supplement. Any charges incurred by Japan Supplement due to unsuccessful delivery will be the responsibility of the customer.

USA Shipping Fee (50 States)

At Japan Supplement, we offer Free FedEx/USPS shipping for orders of $50 (excluding taxes) and over in the U.S. all 48 states or a discounted rate of $8 for orders less than $50.

Shipping Method Orders less than $50 Orders $50 and over
FedEx/USPS $8 Flat Rate FREE

USA Shipping Fee for Alaska and Hawaii

Shipping Method Orders less than $100 Orders $100 and over
USPS $12.99 Flat Rate FREE

Note:

• Orders more than $100 will be shipped with Signature Required Service with or without the customer's request in order to avoid lost package after the delivery. 

• FedEx delivery times estimated FedEx/USPS, we do not guarantee your order will be delivered within the estimated time frame.
Please check on your order status and tracking for updated information.

• FedEx will make three attempts to deliver your package. After the third attempt, FedEx will call you at the number you provided with your order and inform you of pick up options at the FedEx designated service center.

• There will be an additional $15 fee applied to your account if you request a mailing address change during or after shipment processing.

• The above shipment rate applies only to domestic ground packages under 30 lbs.

• At Japan Supplement, we Do Not Ship to the following addresses:

PO Box, APO, DPO and FPO
International address other than the USA
International courier or transportation/shipping centers in the USA